Everything in view. Before it becomes a problem.
Servers, network, clients, cloud and security - Dawico monitors your entire IT infrastructure around the clock. Proactive monitoring detects problems before they cause outages. Alerting, escalation and reporting from a single source - locally in Berlin and internationally.
DAWICO STRENGTH: Dawico operates its own monitoring infrastructure in ISO 27001-certified data centers. Your data does not leave Germany. By combining automated monitoring with experienced system administrators, we don't just react to alerts - we solve problems before you notice them.
24/7
Round-the-clock monitoring
<5 min
Alerting time
99.9%
Availability SLA
100%
Monitoring from Germany
Monitoring areas at a glance
From a single server to your entire cloud infrastructure - we monitor every layer of your IT.
Server monitoring
- CPU, RAM and disk utilization in real time
- Service and process monitoring (Active Directory, Exchange, SQL, etc.)
- RAID status, S.M.A.R.T. values and storage capacities
- Operating system logs and event monitoring
- Availability checks and automatic restart on service failure
Network monitoring
- Switches, routers and firewalls via SNMP and flow analysis
- Bandwidth utilization and latency monitoring
- VLAN status and port monitoring
- VPN tunnel monitoring and site interconnection
- Wi-Fi access points and controller monitoring
Client & endpoint monitoring
- Disk health, RAM and CPU on workstations
- Software deployment and inventory
- Antivirus status and signature currency
- Windows update status of all endpoints
- Printer monitoring: toner, paper jam, availability
Cloud infrastructure monitoring
- Azure, AWS and hybrid cloud environments
- Microsoft 365: Exchange Online, SharePoint, Teams service status
- Cloud VM performance and cost control
- Backup monitoring and restore verification
- SaaS availability and API monitoring
Security monitoring
- Anomaly detection in network traffic
- Failed login attempts and brute-force detection
- Firewall log analysis and rule monitoring
- Detection of unauthorized devices on the network
- Integration with SIEM and threat intelligence feeds
Alerting & escalation
- Multi-level alerting chains: email, SMS, phone
- Escalation on non-response after defined time windows
- Prioritization by severity: info, warning, critical
- On-call service with guaranteed response times
- Integration into a ticketing system for seamless documentation
Reacting is yesterday. Proactive monitoring is today.
80% of all IT incidents announce themselves - through rising utilization, growing logs or gradual hardware problems. Proactive monitoring detects these patterns and acts before users notice anything.
- Prevent outages instead of just fixing them: incidents are detected before they affect operations
- Predictable IT costs: fewer emergency call-outs, more plannable maintenance windows
- Transparency: monthly reports show the state of your entire infrastructure
- Compliance evidence: seamless logging for audits and certifications
- Faster problem resolution: monitoring data significantly shortens diagnosis time during incidents
Reporting & dashboards
Transparency is not a nice-to-have but the basis for good IT decisions. Dawico delivers regular reports and access to live dashboards so you always keep an overview of your IT infrastructure.
- Monthly management reports with availability statistics and trend analyses
- Live dashboards with a real-time overview of all monitored systems
- Capacity planning: identify bottlenecks before they become critical
- SLA reporting: verifiable availability for internal and external stakeholders
- Custom reports to your requirements - weekly, monthly or on demand
- Historical data for trend analyses and IT budget planning
Proactive maintenance & patch management
Monitoring without action is only half the job. Dawico combines monitoring with proactive maintenance: when the monitoring detects a problem, we act - not only when you call us.
- Automated patch management: keeping Windows, Linux and third-party software up to date
- Scheduled maintenance windows: updates and restarts outside business hours
- Firmware updates for network hardware: switches, firewalls, access points
- Disk monitoring with proactive replacement on S.M.A.R.T. warnings
- Backup verification: regular restore tests instead of blind trust
- Capacity management: scale in time before storage or compute power runs short
- Documentation of all measures carried out in the ticketing system
How our monitoring works
From the initial setup to ongoing operation - in four steps to a fully monitored IT infrastructure.
Inventory
We record your entire IT infrastructure: servers, network, clients, cloud services. What is in place? What is critical?
Setup
Roll out monitoring agents and SNMP configuration, define thresholds, set up alerting chains
Ongoing operation
24/7 monitoring with automatic alerting. Our team reacts proactively to anomalies
Optimization
Regular reviews: adjust thresholds, add new systems, evolve the monitoring strategy
No black-box monitoring
Dawico does not deliver a dashboard and then leave you on your own. Our monitoring is always coupled with real system administrators who know your environment and are ready to act.
- No pure tool subscription: monitoring + response + maintenance as a complete package
- No vendor lock-in: we work vendor-independently with proven open-source and enterprise tools
- No data leakage: monitoring data stays in our German data centers
- No anonymous call center: dedicated contacts who know your IT